Privacy Policy

Welcome to Hangry Joe's. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, place an order, or interact with our services. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state regulations.

Please read this Privacy Policy carefully. By accessing or using our website at cafe-hangryjoes.top or any of our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with this policy, please discontinue your use of our website and services immediately.

1. About Us

Hangry Joe's is a food service business operating in the United States. We are dedicated to providing high-quality food and dining experiences to our customers. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the following details:

2. Information We Collect

We collect various types of information from and about our customers, website visitors, and users of our services. The categories of personal information we may collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, register for an account, sign up for our newsletter, or contact us for customer support, you may voluntarily provide us with the following personal information:

• Identity Information: Your full name, username, or similar identifiers.
• Contact Information: Email address, telephone number, mailing address, and billing address.
• Account Credentials: Username and encrypted password if you create an account with us.
• Order and Transaction Information: Details of food orders, dietary preferences, special instructions, delivery addresses, and purchase history.
• Payment Information: Credit or debit card numbers, billing details, and other financial information necessary to process your payments. Please note that full payment card details are processed by our PCI-compliant third-party payment processors and are not stored directly on our servers.
• Communication Data: Any messages, feedback, reviews, comments, or other communications you send to us through our website, email, or social media platforms.
• Marketing Preferences: Your preferences regarding receiving promotional communications from us.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical and usage data through cookies, web beacons, pixel tags, and similar tracking technologies. This automatically collected information may include:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Log Data: Server logs, access times, pages viewed, links clicked, referring URLs, and the duration of your visit.
• Usage Data: Information about how you use our website, including which pages you visit, how long you spend on each page, search queries entered, and the features you use.
• Location Data: General geographic location based on your IP address. If you use our online ordering system, we may collect more precise location data to facilitate delivery services, subject to your consent.
• Cookie Data: Information collected through cookies and similar tracking technologies, as described in more detail in our Cookie Policy section below.

2.3 Information Collected from Third Parties

We may receive information about you from third-party sources, which we may combine with the information we have already collected about you. These sources include:

• Social Media Platforms: If you choose to connect your social media account to our website or interact with our social media pages, we may receive certain profile information from those platforms, such as your name, profile picture, and email address.
• Food Delivery Partners: If you place orders through third-party food delivery platforms that partner with us, we may receive order information and basic contact details necessary to fulfill your order.
• Analytics Providers: We may receive aggregated or de-identified data from analytics service providers to help us understand trends and improve our services.
• Marketing Partners: We may receive information about your interests and preferences from marketing partners to help us deliver more relevant advertising.
• Publicly Available Sources: We may collect information about you from publicly available sources, such as public social media profiles or business directories.

2.4 Sensitive Personal Information

In limited circumstances, we may collect sensitive personal information, such as dietary restrictions or food allergy information that you voluntarily provide to ensure the safety and suitability of your food orders. We collect this information solely for the purpose of preparing and delivering safe food products to you. We do not sell or share sensitive personal information with third parties for advertising or marketing purposes.

3. How We Use Your Information

We use the personal information we collect for the following purposes, always in accordance with applicable law and our legitimate business interests:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including preparing, packaging, and delivering your meals.
• To manage your account and provide you with access to our website features and services.
• To process payments and send you transaction confirmations, receipts, and invoices.
• To communicate with you about your orders, including order confirmations, status updates, and delivery notifications.
• To provide customer support and respond to your inquiries, feedback, and complaints.
• To accommodate your dietary preferences, food allergies, or special requests.

3.2 Personalization and User Experience

• To personalize your experience on our website by displaying content and menu items that may be relevant to your preferences and order history.
• To remember your preferences, such as saved addresses, payment methods, and favorite orders, to make future interactions more convenient.
• To send you personalized recommendations based on your past orders and browsing behavior on our website.

3.3 Marketing and Promotional Communications

• To send you marketing emails, newsletters, special offers, loyalty program updates, and promotional materials, subject to your marketing preferences and applicable opt-out rights.
• To conduct targeted advertising campaigns on social media platforms and other digital channels based on your interests and demographics.
• To conduct surveys, contests, or promotions and to administer loyalty reward programs.
• To measure the effectiveness of our marketing campaigns and promotional activities.

3.4 Analytics and Business Improvement

• To analyze website traffic, user behavior, and usage patterns to improve the functionality, design, and content of our website.
• To monitor and analyze sales trends, popular menu items, and customer preferences to improve our food offerings and business operations.
• To conduct internal research and development to enhance our products, services, and customer experience.
• To generate aggregate statistical data and reports for internal business purposes.

3.5 Legal Compliance and Safety

• To comply with applicable federal and state laws, regulations, court orders, and legal processes.
• To enforce our Terms of Service and other applicable policies.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To protect the rights, property, and safety of Hangry Joe's, our customers, employees, and the public.
• To maintain food safety records and comply with applicable food service regulations.

4. Legal Basis for Processing (For California Residents)

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. We process your personal information on the following legal bases:

• Contract Performance: Processing necessary to fulfill orders, manage accounts, and deliver services you have requested.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, business analytics, and improving our services, provided these interests do not override your fundamental rights.
• Legal Obligation: Processing required to comply with applicable laws and regulations.
• Consent: Processing based on your explicit consent, such as sending marketing communications or processing sensitive personal information. You may withdraw your consent at any time.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf and to assist us in operating our business. These service providers are contractually obligated to use your information only to perform services for us and are required to maintain appropriate security measures. Our service providers include:

• Payment Processors: To securely process credit and debit card transactions and other payment methods.
• Delivery and Logistics Partners: To fulfill and deliver your food orders to your specified address.
• Cloud Hosting and Technology Providers: To host our website, store data, and provide technology infrastructure.
• Email Service Providers: To send transactional emails, order confirmations, and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Customer Support Tools: To manage customer inquiries and support tickets.
• Marketing and Advertising Platforms: To deliver targeted advertisements and measure campaign performance.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other parties when we believe, in good faith, that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Protect and defend the rights or property of Hangry Joe's.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Comply with applicable food safety regulations and health department reporting requirements.

5.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so. You have the right to withdraw your consent at any time by contacting us at [email protected].

6. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content and advertising.

6.1 What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, including enabling you to log in, add items to your cart, and complete checkout. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, helping us improve website performance and user experience.
• Functionality Cookies: These cookies allow our website to remember your preferences, such as your language settings and saved delivery addresses, to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements relevant to your interests and to track the effectiveness of our advertising campaigns.

6.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that restricting certain cookies may impact the functionality of our website. For more detailed information about managing cookies, please refer to your browser's help documentation. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

7. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration, loss, or destruction.

7.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our website. Payment information is encrypted using PCI DSS-compliant encryption protocols.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who have a legitimate business need to access such information.
• Secure Storage: Your personal data is stored on secure servers protected by firewalls, intrusion detection systems, and other security technologies.
• Regular Security Assessments: We conduct periodic reviews of our information security practices to identify and address potential vulnerabilities.
• Employee Training: Our employees receive training on data privacy and security best practices to ensure the responsible handling of personal information.
• Incident Response: We maintain a data breach response plan to promptly address any security incidents and notify affected individuals and authorities as required by applicable law.

7.2 Limitations of Security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. If you believe your account has been compromised, please contact us immediately at [email protected].

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to only what is necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, machine-readable format to the extent technically feasible.

8.2 General Privacy Rights Available to All Users

Regardless of your state of residence, we honor the following requests from all users:

• Access and Review: You may request access to the personal information we hold about you by logging into your account or contacting us directly.
• Correction: If any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs to retain certain data.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Withdraw Consent: Where we process your personal information based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

8.3 How to Exercise Your Rights

To exercise any of your privacy rights, please submit a request by:

• Email: [email protected]
• Website: cafe-hangryjoes.top

We will respond to verifiable consumer requests within 45 days of receipt, as required by the CCPA/CPRA. If we need additional time (up to 90 days in total), we will notify you of the reason and extension period. We may need to verify your identity before processing your request to protect your privacy and security. This may involve asking you to provide certain information that we can match against our records.

8.4 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written authorization signed by the consumer, and we may require the consumer to verify their own identity directly with us before processing the request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The specific retention periods we apply are as follows:

When personal information is no longer necessary for the purposes for which it was collected, we will securely delete or anonymize it. If deletion is not immediately possible (e.g., because data is stored in backup archives), we will securely isolate the data and prevent further use until deletion is possible.

10. Children's Privacy

Hangry Joe's does not direct its website or services to children under the age of 18. If you are under 18 years of age, you are not permitted to use our website or services or provide any personal information to us. By using our website, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 18 without appropriate parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not engage in the collection of personal information from children under 13 years of age. If we discover that we have inadvertently collected information from a child under 13, we will delete such information promptly.

11. International Data Transfers

Hangry Joe's is based in the United States, and the personal information we collect is primarily processed and stored within the United States. However, in some cases, your information may be transferred to, stored in, or processed by our service providers located in countries outside the United States.

When we transfer personal information outside the United States, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable privacy laws. These safeguards may include:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses and security requirements.
• Implementing contractual protections that require recipient parties to maintain privacy and security standards consistent with applicable US law.
• Ensuring that service providers are located in countries or are certified under frameworks that provide adequate data protection.

By using our website and services, you acknowledge and consent to the transfer of your personal information to and from the United States and other countries as described in this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, food delivery apps, or other external services that are not operated by Hangry Joe's. When you click on a link to a third-party website, you will be directed away from our website and governed by the privacy policy of that third-party site.

We have no control over the privacy practices of third-party websites and are not responsible for their content or privacy policies. We encourage you to review the privacy policy of any third-party website you visit before providing any personal information. This Privacy Policy applies solely to our website at cafe-hangryjoes.top and the services we provide.

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As a result, our website does not currently respond to DNT signals. However, you may use the cookie management tools described in our Cookie Policy section to control how your information is collected through tracking technologies on our website.

14. Federal Trade Commission (FTC) Compliance

We are committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including those related to privacy and data security. Our privacy practices are designed to be transparent, fair, and consistent with the representations we make to our customers. We do not engage in deceptive data collection practices, and we honor the choices you make regarding your personal information.

If you believe that we have engaged in any unfair or deceptive practices regarding your personal information, you have the right to file a complaint with the Federal Trade Commission at ftc.gov/complaint or by calling 1-877-382-4357.

15. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns directly and promptly.

15.1 Internal Complaint Process

To submit a privacy complaint or inquiry to Hangry Joe's:

1. Send a detailed description of your concern to [email protected].
2. Include your full name, contact information, and a clear description of the specific privacy issue or concern.
3. We will acknowledge receipt of your complaint within 5 business days and provide a substantive response within 30 days.
4. If your complaint requires additional investigation, we will keep you informed of the progress and expected resolution timeline.

15.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the relevant regulatory authorities:

• Federal Trade Commission (FTC): If you believe your consumer privacy rights under federal law have been violated, you may file a complaint at ftc.gov/complaint or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• California Attorney General: California residents may also submit privacy complaints to the California Attorney General's office at oag.ca.gov/privacy.
• State Attorney General Offices: Residents of other states may file complaints with their respective state attorney general offices regarding alleged violations of applicable state privacy laws.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at cafe-hangryjoes.top.
• Send an email notification to registered users when changes are significant, using the email address associated with your account.
• Display a prominent notice on our website informing users of the changes.

Your continued use of our website and services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you do not agree with the updated Privacy Policy, you should discontinue your use of our website and services.

17. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your privacy-related inquiries in a timely and transparent manner.

This Privacy Policy was last reviewed and updated on July 5, 2026. It supersedes all previous versions of our Privacy Policy. Hangry Joe's reserves all rights not expressly granted herein.